Frequently Asked Questions
Clear answers to common questions about ordering, delivery, returns, sizing, and long-term use. If you need anything else, feel free to get in touch.
Orders & Payments
How do I place an order?
Select your product, choose your size or variant, and complete checkout. You’ll receive a confirmation email once your order has been placed successfully.
Which payment methods do you accept?
We accept major credit and debit cards, along with secure payment methods available at checkout depending on your location.
Can I change or cancel my order?
Orders can usually be changed or cancelled within 24 hours, as long as they haven’t entered production or shipping. Please contact us as soon as possible if you need help.
Shipping & Delivery
Where are orders shipped from?
Orders are shipped from European warehouses or directly from our manufacturing partners, depending on the product.
Which countries do you ship to?
We primarily ship across the EU, with selected international destinations available depending on the product and shipping option.
How long does delivery take?
Delivery times vary by product. Some items are stocked, while others are made or finished to order. Estimated delivery times are listed on each product page.
Do you provide tracking?
Yes. Once your order has shipped, you’ll receive tracking information by email.
Do you offer free shipping?
Yes. We offer free EU shipping on orders over €100.
Returns & Warranty
What is your return policy?
You can return unused items within 30 days of delivery. Items must be in original condition. Some made-to-order products may have specific return conditions.
How do I start a return?
Please contact us with your order number and reason for return, and we’ll guide you through the next steps.
Who covers return shipping?
Return shipping is usually covered by the customer unless the item is faulty or incorrect.
Do your products have a warranty?
Yes. All products are covered by a 2-year structural warranty.
Sizing & Fit
How do I choose the right size?
Each product page includes sizing guidance. For footwear, we strongly recommend checking the size guide before ordering.
What if I’m between sizes?
If you’re unsure, feel free to contact us. We’re happy to help you choose the best fit.
Do your boots fit true to size?
Fit varies slightly by model. Many Samelin boots run a little large, which is why checking the size guide is important before ordering.
Products, Origin & Care
Where are your products made?
We work with independent European manufacturers and small workshops. Many of our boots and bags are made in Estonia and other parts of Europe, depending on the product.
What makes your products different?
Our products are selected for long-term use, durable materials, and practical construction. We focus on items built for real use rather than seasonal trends.
How should I care for leather products?
Proper care helps extend product lifespan. For detailed guidance, see our Leather & Textile Care Guide.
Are your products made to last?
That is the goal. We prioritize durable materials, reliable construction, and products that can stay in use for years when properly cared for.
Join Daily Nomad
What is Join Daily Nomad?
Join Daily Nomad is our optional email list for early access to small-batch releases, product updates, and practical stories about durable European-made goods.
How often do you send emails?
Only occasionally, when we have something worth sharing.
Need more help?
If your question isn’t answered here, please contact us. We aim to respond clearly and as quickly as possible.