Frequently Asked Questions
Below you’ll find answers to the most common questions about ordering, shipping, returns, sizing, and product care. If you need anything else, feel free to get in touch.
Orders & Payments
How do I place an order?
Select your item, choose the appropriate size or option, and complete checkout. You’ll receive a confirmation email once your order has been placed successfully.
Which payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment options available at checkout depending on your location.
Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of purchase, as long as they haven’t already entered production or shipment. Please contact us as soon as possible.
Shipping & Delivery
Where do you ship from?
Orders are shipped directly from our European partners or warehouses, depending on the product.
Which countries do you ship to?
We ship throughout the EU and to selected international destinations. Available shipping options are shown at checkout.
How long does delivery take?
Delivery times vary by product and destination. Many items are made or finished to order. Estimated delivery times are listed on each product page.
Will I receive tracking information?
Yes. Once your order has shipped, you’ll receive a tracking link by email.
Returns & Exchanges
What is your return policy?
You have 30 days from delivery to return unused items in their original condition. Some made-to-order products may have specific return conditions.
How do I start a return?
Please contact us with your order number and reason for return. We’ll guide you through the next steps.
Who covers return shipping?
Return shipping costs are generally the responsibility of the customer unless the item is faulty or incorrect.
Sizing & Fit
How do I choose the right size?
Each product page includes sizing guidance. For footwear, we recommend checking the size chart carefully before ordering.
What if I’m between sizes?
If you’re unsure, feel free to contact us. We’re happy to help you choose the best fit.
Products & Care
Where are Daily Nomad products made?
We work with independent European makers and small workshops. Manufacturing locations are listed on each product page.
How should I care for my items?
Proper care extends the life of your pieces. You can find detailed guidance in our Leather & Textile Care Guide.
Join Daily Nomad
What is Join Daily Nomad?
Join Daily Nomad is an optional email subscription for early access to small-batch releases, seasonal edits, and stories from the workshops behind our products.
How often do you send emails?
We send emails occasionally, only when there’s something meaningful to share.
Need more help?
If your question isn’t answered here, please contact us. We aim to respond as quickly and clearly as possible.